Privacy Policy
Effective Date: 25 February 2026
Company Name: Grateful Drains Plumbing Services LLC
Website: gratefuldrains.com
Phone: 410-801-7896
Email: gratefuldrains@gmail.com
1. Information We Collect
We may collect the following information when you contact us, schedule service, or request an estimate:
Name
Phone number
Email address
Service address
Billing information
Details regarding plumbing service requests
Information is collected when you:
Call or text our business
Submit a contact form on our website
Schedule an appointment
Authorize service
2. How We Use Your Information
We use your information to:
Schedule and confirm appointments
Send service updates and technician arrival notifications
Provide estimates and invoices
Respond to customer inquiries
Improve our services
Send SMS/text messages related to your service request
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. SMS / Text Messaging Policy
By providing your phone number and consenting to receive messages, you agree to receive SMS communications from Grateful Drains Plumbing Services related to:
Appointment confirmations
Appointment reminders
Service updates
Billing notifications
Follow-ups regarding completed work
Message frequency varies depending on your service activity.
Message and data rates may apply depending on your mobile carrier plan.
You may opt out of receiving text messages at any time by replying:
STOP
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-subscribe.
For assistance, reply HELP or contact us at 410-801-7896
We do not share SMS opt-in data or consent with third parties for marketing purposes.
4. Data Protection
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse.
5. Third-Party Services
We may use third-party tools (such as scheduling software, invoicing platforms, or messaging services) to operate our business. These providers are contractually obligated to protect your information.
6. Your Rights
You may request to:
Review the information we have about you
Correct inaccurate information
Request deletion of your information (where legally permissible)
To make a request, contact us at Gratefuldrains@gmail.com .
7. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
8. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Grateful Drains Plumbing Services
19832 Valley Mill Rd
4108017896